How Three Hands Healing handles your information

Last updated 2026-10-14

This notice says what happens to the information you give when you ask Three Hands Healing for a time, write to its assistant, or call its Kohsi number.

Who is responsible

Three Hands Healing decides how your booking information is used, so Three Hands Healing is responsible for it (the controller). Three Hands Healing uses Kohsi, a booking service run by HAND Protocol, to take requests, send messages, and keep its booking records. HAND Protocol handles your information only to run Kohsi for Three Hands Healing, and only as Three Hands Healing instructs (the processor).

What is collected

• Your name, and the email address or phone number you give, or both.
• The booking: the service, the time you asked for, the place for a visit, and whether it is requested, confirmed, changed, or cancelled.
• What you type: a note, and your answers to the questions the service asks.
• Only if Three Hands Healing turned them on: the text of a chat with Kohsi's assistant (on the web, in Telegram, or in WhatsApp), the text of a phone call to Three Hands Healing's Kohsi number, and the text of voice notes you send. Calls and voice notes are turned into text; no audio is kept.
• The internet address your request came from, to stop abuse.
• A record of the messages sent to you, and of any request to stop them.

Do not put health details in a note or an answer. The form does not ask for them, and they are not needed to book a time.

Why

• To pass your request to Three Hands Healing, and to tell you what happens to it: confirmed, changed, declined, cancelled, or a reminder before the time.
• To let you change or cancel it with the link in your email.
• To keep the records Three Hands Healing needs to run its business.
• To keep the service safe from abuse.

Through Kohsi, your information is never sold, never shared for advertising, and never used to train AI models.

How long it is kept

• Your note, your answers, the place, and the text of chats, calls, and voice notes: deleted 30 days after the booking ends or is cancelled (a chat 30 days after it was written).
• The internet address of your request: cleared after 30 days.
• The text of the messages sent to you: deleted 30 days after they went out.
• Your name, your contact details, and the times and status of your bookings: deleted 13 months after your last booking ended. If Three Hands Healing saved a copy before then, that copy is kept under Three Hands Healing's own rules.
• A log of changes (which booking, which status, when) with no names or notes: kept 2 years.
• The links in your emails stop working once the booking is over.

Who else handles it

Three Hands Healing sees your bookings and messages in its Kohsi console. Nobody at HAND Protocol reads them, and HAND's own AI tools cannot reach them. The one exception: a named person helping Three Hands Healing with a problem may look for a limited time, and Three Hands Healing can see who looked and why.

These companies do part of the work for Kohsi, each only for its own purpose:

• OVH: hosts the Kohsi server and its database.
• Resend: sends Kohsi's emails.
• Anthropic: runs Kohsi's assistant: it reads what you write or say to the assistant and writes the replies. Only if Three Hands Healing turned the assistant on.
• Telegram: carries the messages when you or Three Hands Healing use Kohsi in Telegram.
• Meta (WhatsApp): carries the messages when you or Three Hands Healing use Kohsi in WhatsApp.
• Twilio: answers calls to Three Hands Healing's Kohsi number, turns what you say into text, and speaks the replies. Only if Three Hands Healing turned calls on.
• Deepgram: turns the voice notes you send into text. Only if Three Hands Healing turned the assistant on.

Your information goes beyond this list only when the law requires it.

The assistant is automated

Kohsi's assistant is a computer program, not a person. It says so when a chat or a call begins, and it tells you the truth if you ask. It can suggest a time or a change, but it never books, changes, or cancels anything by itself: you or Three Hands Healing confirm with a button, or by saying yes on a call, and Three Hands Healing confirms every request.

If you want a person, say so, or contact Three Hands Healing directly.

In a team's group chat, Kohsi reads only the messages meant for it: commands, replies to it, and taps on its buttons.

Messages, and how to stop them

• Booking emails are about your booking only: the request, the answer, changes, and reminders.
• Texts and chat messages go only to a number or a chat you gave for the booking, or that you agreed to.
• To stop texts, reply STOP. To stop chat messages, send STOP or block the bot. To stop reminder calls, press 9 during the call. To stop emails, use the contacts below.
• A stop takes effect before the next message is sent.

Your choices

You can ask to see the information about you, to correct it, or to delete it. Ask Three Hands Healing, or write to privacy@handprotocol.org and HAND Protocol will pass your request to Three Hands Healing and help it answer. Asking costs nothing and does not change how Three Hands Healing treats you.

A parent or guardian books for a child.

Keeping it safe

Your information travels encrypted. Each business's records are kept apart in the database, so one business cannot see another's. Keys and email links are stored in a form that cannot be read back.

Contact

• Three Hands Healing: write to maria@3handshealing.com.
• HAND Protocol, for Kohsi: privacy@handprotocol.org.

Changes to this notice

If this notice changes, the date at the top changes too.